Location
Store Address:264 Davis Ln, Newtown, PA 18940
Business Hours:Open 24 Hours · Every Day — Emergencies Welcome
Contact Us:(267) 740-0888
FAQ

Common Plumbing Questions, Answered Straight

Here are honest answers to the questions Bucks County homeowners and businesses ask us most — about pricing, service areas, emergencies, and how we work. Still have a question? Call (267) 740-0888 and a real person will help.

Do you really answer the phone 24 hours a day?
Yes. A real member of our team answers day, night, weekends, and holidays. Call (267) 740-0888 any time and you’ll reach a person, not a machine.
What areas do you serve?
We’re based in Newtown, PA and serve Bucks County, Montgomery County, and Northeast Philadelphia — including Yardley, Langhorne, Richboro, Doylestown, Levittown, Abington, and many more towns.
How does your pricing work?
We use upfront, flat-rate pricing. After we see the problem, we give you a clear price for the whole job and you approve it before we start. There’s no hourly meter running and no surprise charges at the end.
Do you charge extra for nights, weekends, or holidays?
You always get your price before any work begins, so you know the cost up front no matter when you call. We never spring hidden after-hours fees on you at the end.
What kinds of plumbing do you handle?
Everything from home repairs — leaks, drains, water heaters, toilets, faucets, sump pumps, and repiping — to commercial work like grease traps and backflow testing, plus industrial process piping for facilities.
Can you come out the same day?
For most calls, yes. We prioritize true emergencies like burst pipes and sewage backups around the clock, and we offer same-day service for many standard jobs across our service area.
What should I do in a plumbing emergency before you arrive?
Shut off the water at the main valve or the fixture’s shutoff, switch off a leaking water heater, and move valuables away from the water. For any gas smell, leave and call 911 first, then call us. We’ll guide you on the phone.
Are you insured?
Yes, we carry insurance and hold our work to licensed-standard practices. If you have specific documentation needs for a commercial or industrial job, just ask when you call.
Do you offer free estimates?
We give you an upfront, flat-rate price before we start any work, so you can decide with the full cost in hand. Call us to talk through your job and get a number.
What payment methods do you accept?
We accept common payment methods — just ask when you schedule and we’ll confirm what works for your job.
Do you handle both small repairs and big projects?
Both. No job is too small for a quick fix, and we also take on water heater replacements, repiping, remodels, and commercial and industrial systems.

Didn’t See Your Question? Just Ask.

Call Duncan Family Plumbing 24/7 for honest answers and upfront pricing on any plumbing job.

Call (267) 740-0888 Upfront pricing, no surprises · Open 24/7

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Call (267) 740-0888 Upfront pricing, no surprises · Open 24/7
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